FAQ’s

How do I contact Spice Grove Designs?
We love to hear from you with questions, feedback or just to say hello! Feel free to use the Contact tab above or the information listed below! We happily welcome all your feedback!

spicegrovedesigns@gmail.com
270-889-3651
17517 S. Garden Sage Loop
Vail, AZ 85641

What spices and/or natural materials do you use?
We realize that many people have allergies or other issues with certain foods or scents so we want to be sure that you have a complete list of what spices and/or beans that we use in our designs. As we use new materials, this list will be updated. Please feel free to contact us with any questions or concerns you may have.

Spices

Some of the lovely spices we use in our designs!

-Cinnamon
-Star anise
-Cloves
-Rose Hips
-Nutmeg
-Pink/White/Black Peppercorns
-Mung Beans
-Coffee Beans
-Allspice
-Dried orange and apple slices
-Cayenne pepper
-Hawthorne berries

All spices we create with are used for their fragrance as well as visual impact, NOT for their taste. PLEASE do NOT eat. Please keep them out of the reach of children as some of the spices (ie star anise) can be very sharp. Many of these products are packaged in a way that they may come into contact with peanuts or tree nuts. Dried spices are meant for inside display/use. We can not be responsible if you choose to place outside.

What forms of payment does Spice Grove Designs accept?
We accept Visa, Mastercard, American Express, Discover and Paypal. After you click on the ‘Buy Now’ button you will be taken directly to the Etsy listing where you click on ‘Add to Cart.’ You are then taken to Etsy’s secure checkout to complete the order. This means that we will never see your financial information or store it on our site.

When can I expect my order to ship?
Most ‘ready to ship’ designs ship within 2-3 business days by either USPS First Class or Priority Mail. Our ‘made to order’ designs usually ship within 7-10 business days. All custom orders will be personally discussed with you regarding design and shipping time. Click here to see our ‘Shipping Policies.’

Do you ship internationally?
We do! Please contact us and let us know what design you are interested in and where you are located and we can give you estimated shipping charges for your area!

How do you protect my information?
At Spice Grove Designs we take your privacy very seriously and consider it a privilege when you share ANY information with us. Click here to read our Privacy Policy.

How do I sign up for your newsletter?
Simply click on the link below and we will happily add you to our list of friends to send letters to! Generally newsletters are sent out no more than 1 per month. We will NEVER share your information with anyone!

Sign up for our Newsletter by clicking here and get a 25% off your first purchase!

Do you ever offer any discounts or coupons?
We periodically offer coupon codes to our subscribers via email as well as special discounts and helpful information. Special savings are also found on our social media sites so be sure to follow us on Facebook, Twitter and Pinterest!

What is your return policy?
Our goal is to make sure that you are 100% happy with your order. You may return any design within 30 days with no questions asked. Please contact us and we will work with you to issue a refund or exchange until you are satisfied. You will be responsible for any return shipping charges back to us. If an exchange is made we will pay the shipping charges to get the item to you.

How does Spice Grove Designs give back?
We are thankful to donate to World Vision, a wonderful organization committed to helping children throughout the world. We are blessed to sponsor an amazing little girl and make her life better. We also donate knit accessories to local children in need, an overflow of my eldest daughter’s heart. To see more of how we are giving back take a peek at our Giving Back Section.

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